Shipping

Shipping & Delivery Policy

We offer FREE delivery for orders over $500 to Metro Melbourne. Orders under $500 within Metro Melbourne are eligible for our $5.50 local delivery deal.

How long will shipping take to my address?

We aim to dispatch orders within 24-48 hours of them having been placed.

*Business days are days excluding weekends (ie.15 business days = 3 weeks)

If an order cannot be dispatched due to an unexpected shortage or interruptions, customers will be contacted by a member of our processing team.

Please be advised that the below information is a guide only, and will change as conditions with transport improve or decline. All deliveries are subject to potential delay in areas impacted by flooding and other events.

Please allow up to 3 days to process your order. Once your order is shipped you will receive an email with tracking information. It can take up to 48 hours after you receive your shipping notification for your tracking details to become active with the courier.

We always strive to ensure on-time delivery, but there may be instances when packages may be delivered past the estimated date. For example, this may occur with split orders where we dispatch the order from multiple stores in multiple shipments to ensure that the order is delivered in full.

If your item is taking a much longer amount of time, or has been listed as “booked” for more than 48 hours, please contact customercare@bulkbuys.com.au with your order number and we can launch an investigation into its status.

How much will it cost to ship to my address?

Our shipping rates are not flat and are based on parcel weight, dimensions and destination.

To find out how much shipping will be to your address, add the desired items to our online shopping cart and go to checkout. Put your delivery address in the address field and this will be automatically calculated for you.

Please be advised that especially heavy or large shipments may incur additional costs, as the shipping calculator does not always accurately calculate these totals.

If this applies to your order, you will be contacted by a member of our processing team and given the option of paying this fee. If you do not wish to proceed, we can cancel and refund your order in full.

You can learn more by visiting our Shipping Policy.

Bigger & Bulkier Orders

Bigger, bulkier, sensitive or weighty items, or some deliveries to outer/regional/rural areas, may be subject to additional delivery charges, and may incur extended transit times. This is usually due to their nature and the extra handling required in transporting them.

Additional Freight Charges

If you have placed a bigger and bulkier order our team will be in contact with you to discuss additional charges either prior to placing and/or paying for your order, or after your order has been placed. You will be advised of additional freight, handling or shipping charges.

Can I pick up my order?

No pickups are currently available. All orders are processed from our warehouse located in Campbellfield, Victoria and shipped to your nominated address.

What shipping carriers do you use?

Carriers we use include Couriers Please, StarTrack Express, TNT, Aramex, Northline, Hunter Express and many others depending on which couriers service the delivery destination.

Please be advised that we do not ship with Australia Post.

Do you ship overseas?

Bulk Buys is unable to deliver overseas or to Australian islands off the mainland, except for Tasmania.

Do you deliver to PO Boxes or lockers?

Bulk Buys is unable to deliver to PO Boxes or lockers. You’ll need to provide a street address in your order details.

I have only received part of my order.

Orders are often dispatched in multiple parts, and in some cases can be sent from different Australian states. Multiple parcels from the same order will not necessarily arrive on the same day, at the same time. Having the goods ticked on your paper invoice enclosed with your delivery is not an indicator that the goods are supposed to arrive the same day, only that they have been packed prior to dispatch by our warehouse team.

Please allow 5 business days after the receipt of your first items for the remainder of the order to arrive. If your complete order is not received within this time, reach out to our customer service team

Can I change my Shipping Address after my order has been placed?

Customers are responsible for ensuring the address they provide at checkout is accurate and complete.

Bulk Buys is not responsible for orders that are returned or incorrectly delivered because the address details provided at checkout were incorrect.

Though you are welcome to contact us after placing your order and request to change the address, we cannot guarantee these changes as sometimes they are requested after the items have been packaged and are ready for dispatch. 

If your order can’t be delivered and is returned back to us, we will be in contact with you to discuss reshipment or refund options.

Tracking Your Order:

When your order is dispatched, you will be provided with a confirmation email. If your order has been shipped with a courier service, you will receive a tracking number which you can click to open.

The customer is responsible for keeping an eye on the tracking of their order for any delivery attempts or service interruptions. Further information when this happens can be seen by clicking “Detailed Events +” in the right hand corner of your tracking screen.

You can ask any questions or express concerns about your delivery by contacting customercare@bulkbuys.com.au

Questions?

Are you feeling confused? Please contact us and our service team will help you out.